Refund Policy
- Start on the Free plan — try everything important before you pay.
- Cancel any time. No cancellation fee.
- After you cancel you keep your paid plan until the end of the period you paid for. We do not refund the unused part.
- We always refund our mistakes (double charges, wrong amounts).
1. How to cancel
Settings → Billing → Manage billing, then cancel the plan on the secure billing page that opens. It takes effect at the end of your current period, and you are not charged again. You can also email support@specdio.com and we will do it for you.
2. No refunds for partial periods
Payments are for a period of service (month, quarter or year). When you cancel, we stop the next renewal, but we do not refund the time left in the current period. Switching to a smaller plan works the same way: it starts at your next period. Moving to a bigger plan starts right away, and you pay only the difference for the rest of the current period.
3. When we DO refund
- Billing errors: a double charge, a charge after you cancelled, or the wrong amount — full refund of the error.
- We cannot deliver: if a major outage or our removal of a key paid feature stops you using the service, we refund the affected time pro-rata.
- We close your account without cause or shut down the service: pro-rated refund of unused prepaid time.
- The law says so: if the consumer law of your country gives you a refund right (for example a cooling-off period), we follow it. This policy does not take away any right the law gives you.
4. How refunds are paid
To the original payment method, within 10 business days of approval. Your bank may take a few more days to show it.
5. Ask us
Email support@specdio.com with your studio name and invoice number. We reply within 2 business days. See also our Terms of Service.